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Byte Harbor Inc.

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Based in Calgary, ABWorking with clients across Canada and the US

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Home/Our Work/Operations & analytics dashboard
Dashboard

Operations & analytics dashboard

50+ operational views across billing, commissions and communications.

Illustration for Operations & analytics dashboard

Overview

The challenge

Billing, commissions, communications and data quality each lived in separate reports, so answering everyday operational questions meant waiting for someone to pull data.

Our approach

We built a large operations dashboard with more than 50 views, file imports and admin tools, so teams can answer their own questions on screen.

Project type
Dashboard
Client
Confidential

Built with

  • React
  • TanStack Query
  • Recharts
  • Supabase
  • jsPDF

Standout features

  • Payment and eligibility files imported straight into billing dashboards
  • A commission and payout planner with personal earnings views
  • A communications workspace with templates, segments, logs and analytics, plus PDF export

Everyday impact

Questions that used to need a data pull are answered on screen.

What we built

Inside the system

  • Billing dashboards with imports

    Payment and eligibility files import straight into billing dashboards.

  • Commission & payout planner

    Plan payouts and give each person a personal earnings view.

  • Communications workspace

    Compose, templates, audience segments, message log and analytics in one place.

  • Data-quality centre

    Monitoring for data ingestion, connected devices, phone health and the customer journey.

  • Admin tools

    User creation, bulk allocations, loyalty points, backfills and access revocation.

  • PDF export

    Any key view can be exported for sharing.

How it works

From start to finish

  1. 01

    Data and files flow in from billing, devices and communications.

  2. 02

    Dashboards organise it by team and question.

  3. 03

    Admins act directly on allocations, backfills and access.

  4. 04

    Reports export to PDF when they need to travel.

Services behind this project

  • Custom Software & Web ApplicationsTeams whose processes have outgrown off-the-shelf tools.
  • Integrations & Platform ImprovementsBusinesses with existing platforms that need to work better together.

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