A complete self-service journey, from sign-up to subscription to smart devices.
The challenge
Onboarding, scheduling, subscriptions and device ordering were spread across emails and separate tools, which made the customer journey slow and the admin work heavy.
Our approach
We built one large self-service portal for customers and a deep admin behind it, with accessibility treated as a requirement from the start.
Everyday impact
Customers handle onboarding, bookings and orders themselves, and staff manage it all from one admin.
What we built
Step-by-step onboarding, goals, achievements and messaging in one place.
Appointment booking with calendar and video-call integrations.
Stripe subscriptions with an admin billing dashboard, plus single sign-on into the online store.
Customers connect and order connected devices directly from the portal.
Personalised AI meal plans and recipes, and a voice AI assistant.
Funnel manager, enrollment and system-health monitors, email CRM, privacy-request handling and tasks.
Automated axe and pa11y audits with Section 508 / VPAT documentation.
How it works
A new customer signs up and is guided through onboarding.
They book appointments, subscribe and order devices in the same portal.
Single sign-on carries them into the store without another login.
Admins monitor enrollment and system health from one dashboard.
More work
Start a conversation
Tell us what you’re trying to build. We’ll talk through how we’d approach it and what a sensible first step looks like.
